Refund policy

REFUND & RETURN POLICY - Gut & Grace

Last Updated: January 2026

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OVERVIEW

Thank you for shopping at Gut & Grace (gutgrace.com).

Due to the instant access nature of digital products, all sales are final.
We cannot offer refunds, returns, or exchanges on digital downloads.

Please read this policy carefully before making a purchase.

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DIGITAL PRODUCTS POLICY

No Refunds on Digital Products

All products sold on Gut & Grace are digital downloads delivered instantly
upon purchase.

Once you have accessed or downloaded a digital product, we cannot offer
a refund.

This is because:
- Digital products cannot be "returned" like physical goods
- You receive immediate, permanent access to the content
- We have no way to revoke access after download

This applies to:
- Daily Symptom Tracker & Journal
- UC Wellness Guide
- 28-Day UC Meal Plan
- Nourish & Heal Recipe Book
- Mindfulness for UC
- All bundles and packages
- Any future digital products

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BEFORE YOU PURCHASE

To ensure you're making an informed decision:

✓ Review Product Details Carefully

Each product page includes:
- Detailed description of what's included
- Preview images showing page layouts
- File format information (PDF)
- Suggested use cases

Take time to review these before purchasing.

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✓ Read Customer Reviews

See what other UC patients are saying:
- Product ratings and reviews
- Community testimonials
- Real experiences from real users

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✓ Start Small

Not sure if Gut & Grace is right for you?

Start with a single product ($14.99 - $19.99) instead of the bundle.

You can always purchase additional products later if you find the first
one helpful.

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✓ Check Out Free Resources

Before buying, explore:
- Our blog (free UC management tips)
- Community Facebook group (free to join)
- Newsletter (free weekly insights)

This gives you a feel for our approach and content quality.

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✓ Contact Us with Questions

Not sure which product is right for you?

Email support@gutgrace.com BEFORE purchasing. We'll help you choose
the best option for your needs.

Better to ask first than regret later!

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EXCEPTIONS & SUPPORT

While we cannot offer refunds, we WILL help in these situations:

Technical Issues

If you cannot access your download:
- Broken download link
- Corrupted file
- Compatibility issues
- Missing pages or content

We will: Resend, replace, or provide an alternative format at no charge.

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Order Errors

If we made a mistake:
- You received the wrong product
- Duplicate charges
- Technical error during checkout

We will: Correct the error immediately at no cost to you.

File Quality Issues

If the file has problems:
- Unreadable text
- Missing pages
- Broken formatting
- Print quality issues

We will: Replace the file with a corrected version.

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WHAT IS NOT COVERED

We cannot offer refunds for:

✗ "It's not what I expected"
→ Product descriptions and previews are provided to set accurate
expectations

✗ "I didn't read the description"
→ It's your responsibility to review before purchasing

✗ "I bought the wrong product"
→ Double-check your cart before checkout

✗ "I changed my mind"
→ All sales are final once download link is provided

✗ "It didn't work for me"
→ Results vary based on individual use and consistency

✗ "I didn't use it"
→ Non-use does not qualify for refund

✗ "I found it somewhere else cheaper"
→ Pricing is clearly stated before purchase

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BUNDLE PURCHASES

Bundle purchases (like the UC Starter Kit Bundle) follow the same policy:

No partial refunds on bundles.

If you purchase a bundle, you cannot:
- Return individual items from the bundle
- Request partial refunds for unused items
- Exchange bundle items for different products

Recommendation: Purchase individual products first if you're unsure
about committing to a bundle.

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ACCIDENTAL DUPLICATE PURCHASES

If you accidentally purchased the same product twice:

We will refund the duplicate charge as a one-time courtesy.

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UNAUTHORIZED CHARGES

If you see a charge you didn't authorize:

1. Check with household members — Did someone else use your card?
2. Review your email — Check for order confirmation
3. Contact us immediately — support@gutgrace.com

We will investigate and resolve unauthorized charges within 48 hours.

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CHARGEBACKS & DISPUTES

Before filing a chargeback or payment dispute:

Please contact us first at support@gutgrace.com.

Chargebacks for legitimate purchases may result in:
- Account suspension
- Loss of access to downloads
- Inability to make future purchases

We prefer to resolve issues directly. Most concerns can be addressed
within 24 hours.

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FUTURE PHYSICAL PRODUCTS

When we add physical products (apparel, supplements, etc.), they will
have a separate return policy that allows for:

- Returns of unopened, unused items
- Exchanges for different sizes or products
- Refunds minus shipping costs (if applicable)

That policy will be updated here when physical products launch.

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Questions about this policy?
Having an issue with your order?

Email: support@gutgrace.com
Response Time: Within 24 hours (usually much faster)

Please include:
- Your order number
- Description of the issue
- Screenshots if applicable

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YOUR RIGHTS

This policy does not affect your statutory rights under consumer
protection laws in your jurisdiction.

If you believe we have violated any applicable consumer protection laws,
you may have additional rights. Please consult with a legal professional
in your area.

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POLICY UPDATES

We may update this Refund & Return Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our website after changes constitutes acceptance of
the updated policy.

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ACCEPTANCE OF POLICY

By making a purchase on gutgrace.com, you acknowledge that:

✓ You have read and understood this Refund & Return Policy
✓ You agree to the terms outlined above
✓ You understand that all digital product sales are final
✓ You will contact support@gutgrace.com with any issues before
disputing charges

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Gut & Grace | Manage it. Track it. Live it.

Related Policies:
- Privacy Policy
- Terms of Service
- Frequently Asked Questions

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Refund policy