FAQ
GENERAL QUESTIONS
What is Gut & Grace?
Gut & Grace is a digital resource store for people managing ulcerative
colitis. We provide tracking tools, meal plans, wellness guides, and
community support to help you manage UC with confidence.
Who is Gut & Gracee for?
Gut & Grace is for anyone managing ulcerative colitis, whether you're:
- Newly diagnosed and overwhelmed
- Years into your UC journey and need better systems
- Looking for UC-specific resources (not generic IBD content)
- Wanting to join a supportive community
Are you doctors or medical professionals?
No. We are a team of UC patients, registered dietitians with IBD
specialization, and wellness coaches trained in chronic illness
management.
We provide tools for self-management, not medical advice.
Always consult your gastroenterologist before making changes to your
treatment plan.
Can these products cure my UC?
No. There is no cure for ulcerative colitis.
Our products are management tools designed to help you:
- Track symptoms and identify triggers
- Communicate better with your medical team
- Make informed decisions about your diet and lifestyle
- Feel more in control of your condition
They complement medical care — they don't replace it.
PRODUCTS & DOWNLOADS
What type of products do you sell?
We currently sell digital downloadable products only, including:
- Daily Symptom Tracker & Journal — $14.99
- UC Wellness Guide — $17.99
- 28-Day UC Meal Plan — $19.99
- Nourish & Heal Recipe Book — (Bundle)
- Mindfulness for UC — (Bundle)
- UC Starter Kit Bundle — $37.00
We may add physical products (apparel, supplements) in the future.
How do I access my purchase?
Immediately after checkout, you'll receive:
1. Order confirmation email with your receipt
2. Download link email with access to your products
You can download your files anytime by:
- Clicking the link in your email
- Logging into your Gut & Grace account → "My Downloads"
Tip: Save your downloads to cloud storage (Google Drive, Dropbox,
iCloud) for easy access across devices.
What format are the digital products?
All products are delivered as PDF files, which you can:
- View on any device (phone, tablet, computer)
- Print at home or at a print shop
- Save to cloud storage
- Use digitally or on paper (your choice!)
Some trackers and journals are designed to be printed, but you can also
use them digitally with apps like GoodNotes or Notability.
Can I print the digital products?
Yes! All our products are designed to be printer-friendly.
Recommended:
- Print trackers and journals for daily use
- Keep meal plans and guides digital for easy reference
- Print recipes as needed
Printing tips:
- Use a local print shop for best quality
- Most products print well in black & white to save ink
- Consider spiral binding for journals/trackers
Do you offer physical copies?
Not currently. All products are digital downloads only.
This keeps costs low and delivery instant — no shipping delays or fees!
Can I share my downloads with others?
No. Your purchase is for personal use only.
Sharing, reselling, or distributing our products violates our Terms of
Service and copyright law.
If you know someone who would benefit, please direct them to
gutgrace.com to purchase their own copy.
Exception: You may share relevant pages with your doctor, nutritionist,
or medical team for treatment purposes.
What if I lose my download link?
No problem! You can:
1. Check your email — Search for "Gut & Grace" or "order confirmation"
2. Log into your account → Go to "My Downloads"
3. Contact us — Email support@gutgrace.com with your order number
We'll resend your link within 24 hours.
Can I access my products on multiple devices?
Yes! Once downloaded, you can:
- Save to cloud storage and access from any device
- Email yourself the files
- Transfer via USB or AirDrop
- Print physical copies
Your purchase includes lifetime access to download the current version.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept all major payment methods through Shopify, including:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely through Shopify's encrypted checkout.
Is my payment information secure?
Yes. We use Shopify's PCI-compliant payment processing.
We never see or store your credit card information. All transactions
are encrypted and secure.
Will I be charged any additional fees?
No hidden fees! The price you see at checkout is the final price.
What's included:
- Product cost
- Instant download access
- Lifetime access to current version
- Email support
What's NOT included:
- Shipping (we're digital only!)
- Taxes (may apply depending on your location)
Can I use HSA/FSA funds?
Possibly! Some HSA/FSA providers allow purchases of health management
tools.
Check with your HSA/FSA administrator to confirm eligibility. We provide
detailed receipts for reimbursement if needed.
Do you offer discounts or promotions?
Yes! We occasionally offer:
- Bundle discounts (like our UC Starter Kit Bundle — save $25.96)
- Seasonal sales (announced via email newsletter)
- Welcome offers for new subscribers
- Loyalty rewards for repeat customers
Subscribe to our newsletter to be notified of promotions.
REFUNDS & RETURNS
Can I get a refund?
Due to the digital nature of our products, we cannot offer refunds.
Once you've accessed/downloaded a digital product, we cannot "take it
back" like a physical item.
However:
- If you experience technical issues accessing your download, contact
us immediately and we'll resolve it
- If a file is corrupted or won't open, we'll replace it right away
- If you have questions about using the product, our support team will
help
We stand behind our products. If there's a legitimate issue, we'll make
it right.
What if the product doesn't work for me?
We understand that not every resource is the right fit for every person.
Before purchasing, we recommend:
- Read product descriptions carefully
- Review the preview images to see what's included
- Check out our blog for free content to get a feel for our approach
- Join our community to ask members about their experiences
If you're unsure, start with a single product rather than the bundle.
What if I bought the wrong product?
Unfortunately, we cannot offer exchanges or refunds on digital products.
To avoid this:
- Review product details before purchase
- Start with smaller products before committing to bundles
- Email us with questions BEFORE buying if you're unsure
What if the file won't download?
Contact us immediately at support@gutgrace.com with:
- Your order number
- The specific issue you're experiencing
- Screenshots if applicable
We'll troubleshoot and resolve within 24 hours (usually much faster).
USING THE PRODUCTS
I've never tracked UC symptoms before. Where do I start?
Start simple! Here's our recommendation:
Week 1: Track just 3 things daily
- Number of bowel movements
- Pain level (0-10)
- Energy level (0-10)
Week 2: Add food tracking
- What you ate for each meal
- Any reactions
Week 3+: Add more detail as it becomes routine
- Stress levels
- Sleep quality
- Medication adherence
The Daily Symptom Tracker guides you through this process with prompts
and spaces for all these metrics.
How do I use the meal plan if I have specific triggers?
Our 28-Day UC Meal Plan is designed to be customized!
Here's how:
1. Start with the plan as written for 3-5 days
2. Note any reactions in your tracker
3. Swap out trigger foods with safe alternatives
4. Build your personalized version over time
The plan includes substitution suggestions and is organized by UC phase
(flare-up vs. remission).
Can I use these products alongside my medication?
Absolutely! Our products are designed to complement medical treatment,
not replace it.
Best practice:
- Track your medication adherence in the symptom tracker
- Share your tracking data with your GI doctor
- Note any correlations between meds and symptoms
- Use meal plans to support (not replace) your treatment plan
Never change your medication without consulting your doctor.
Do I need all the products or can I start with one?
Start with one product that addresses your biggest current challenge:
If you're struggling to remember symptoms:
→ Daily Symptom Tracker ($14.99)
If you don't know what to eat:
→ 28-Day Meal Plan ($19.99)
If you're newly diagnosed and overwhelmed:
→ UC Wellness Guide ($17.99)
If you want the complete system:
→ UC Starter Kit Bundle ($37 — saves $25.96)
You can always add more products later!
How long does it take to see results?
This depends on what "results" means to you:
For tracking symptoms:
- Week 1: You'll start seeing daily patterns
- Week 2-3: Potential triggers become clearer
- Week 4+: Strong data to share with your doctor
For meal planning:
- Week 1: Less decision fatigue around meals
- Week 2-4: Identify which recipes work best for you
- Ongoing: Build your personal rotation of safe meals
For mindfulness/stress management:
- Week 1-2: Learn the techniques
- Week 3-4: Start feeling the benefits
- Ongoing: Develop a sustainable practice
Remember: These are tools, not magic bullets. Consistency matters more
than perfection.
COMMUNITY & SUPPORT
How do I join the Gut & Grace Gut & Grace community?
We have a private Facebook group!
To join:
1. Go to UC Warriors — Gut & Grace Community | Facebook
2. Request to join
3. Answer the membership questions
4. Wait for approval (usually within 24 hours)
Not on Facebook?
Subscribe to our Weekly Community Digest email for highlights and tips.
Is the community free?
Yes! The Gut & Grace community is 100% free for everyone, whether
you've purchased products or not.
What happens in the community?
Real conversations between real UC patients:
- Sharing what's working (and what's not)
- Recipe swaps and meal ideas
- Doctor appointment prep
- Celebrating wins and supporting through flares
- Questions answered by fellow members (not medical advice!)
Community Guidelines:
- Be kind and supportive
- No medical advice (share experiences, not prescriptions)
- No MLM or product pushing
- Respect everyone's journey
Can I ask questions about the products in the community?
Absolutely! Community members love sharing:
- How they use the tracker
- Which recipes they've tried
- Tips for staying consistent
- Ways they've adapted the resources
For technical issues with downloads, email support@gutgrace.com directly.
Do you offer customer support?
Yes! Email support@gutgrace.com for:
- Technical issues with downloads
- Questions about products
- Order problems
- General inquiries
Response time: Within 24 hours on business days (usually much faster)
Real humans read and respond to every email.
PRIVACY & SECURITY
Do you share my information?
Never. We do not sell, rent, or share your personal information with
third parties.
We collect minimal information (email, name, payment details) solely to:
- Process your order
- Deliver your products
- Send relevant updates (if you've opted in)
Read our full Privacy Policy for details.
Can I unsubscribe from emails?
Yes! You control your email preferences.
To unsubscribe:
- Click "Unsubscribe" at the bottom of any email
- Or email us at support@gutgrace.com
Note: You'll still receive order confirmations and download links for
purchases you make.
Is my health information tracked?
No. We don't have access to the health data you enter in our trackers.
Our products are downloadable PDFs that you use privately. We never see:
- Your symptoms
- Your food logs
- Your medical information
Your health data is yours alone.
TECHNICAL QUESTIONS
What devices can I use to access the products?
All our PDF products work on:
- Computers: Mac, Windows, Linux
- Tablets: iPad, Android tablets, Surface
- Phones: iPhone, Android
- E-readers: Kindle, Nook (check compatibility)
You can also print physical copies!
What if the PDF won't open?
Try these solutions:
1. Update your PDF reader
• Download free Adobe Acrobat Reader
• Or try a different PDF app
2. Try a different device
• If your phone won't open it, try your computer
3. Re-download the file
• The download may have been interrupted
4. Check file size
• Make sure the download completed fully
Still stuck? Email support@gutgrace.com with:
- Device type
- Error message (screenshot if possible)
- Order number
We'll send a compatible version.
Can I edit the PDF files?
Our PDFs are designed to be filled out digitally or printed and written
on.
To edit digitally:
- Use Adobe Acrobat (paid version for advanced editing)
- Use Preview on Mac for basic annotations
- Use GoodNotes or Notability on iPad
- Use Xodo or PDF Expert on Android
To customize significantly:
- We recommend printing and writing by hand
- Or screenshot sections to import into your preferred note app
SHIPPING & PHYSICAL PRODUCTS
Do you ship physical products?
Not currently. All products are digital downloads delivered instantly
via email.
No shipping means:
✓ Instant access
✓ No shipping fees
✓ No waiting for delivery
✓ No lost packages
Will you offer physical products in the future?
We're considering adding:
- Apparel (t-shirts, hoodies)
- Supplements (gut health focused)
- Accessories (journals, planners)
Want to be notified? Subscribe to our newsletter for updates.
STILL HAVE QUESTIONS?
Email us: support@gutgrace.com
Join the community: UC Warriors — Gut & Grace Community | Facebook
Read our blog: The Gut Truth – Gut & Grace
Shop products: gutgrace.com
Gut & Grace | Manage it. Track it. Live it.